HLV Inc. will replace or credit any item you have ordered that you are not completely satisfied with subject to the following. This guarantee is for the cost of the merchandise only and does not include shipping & handling. Any return or exchange made for reasons other than damage are subject to a 20% restocking fee, should the item have become damaged in transit due to inappropriate packing or mishandling by our employees, we will exchange the item for a new item; upon receiving the damaged item. You may return defective merchandise freight prepaid within thirty days for full credit or replacement. Custom orders or any item that has been modified in any way cannot be returned for exchange or credit. All pieces carry a limited lifetime limited warranty against defects in materials and workmanship, and can be returned for replacement or repair at no charge. In addition, please include a copy of the original invoice. Accessories, gold giants, custom orders and displays are non-returnable.

All watches carry a two year limited warranty against defects in materials and workmanship, and can be returned for repair at no charge. Leather straps and stainless bracelets are not covered under the warranty.

Watches which show significant wear or damage should be returned to the manufacturer. Follow the warranty instructions included with their watch. Watches that have been damaged or abused will be subject to repair costs. You will be called with a repair estimate, if needed. A check or VISA/MC number for the shipping charge of $6.95, or $8.95 for the Hall of Fame watch, must also be include Included with the watch for repair.